We gratefully acknowledge support from
the Simons Foundation and member institutions.
Full-text links:

Download:

Current browse context:

cs.HC

Change to browse by:

cs

References & Citations

DBLP - CS Bibliography

Bookmark

(what is this?)
CiteULike logo BibSonomy logo Mendeley logo del.icio.us logo Digg logo Reddit logo

Computer Science > Human-Computer Interaction

Title: "At the end of the day, I am accountable": Gig Workers' Self-Tracking for Multi-Dimensional Accountability Management

Abstract: Tracking is inherent in and central to the gig economy. Platforms track gig workers' performance through metrics such as acceptance rate and punctuality, while gig workers themselves engage in self-tracking. Although prior research has extensively examined how gig platforms track workers through metrics -- with some studies briefly acknowledging the phenomenon of self-tracking among workers -- there is a dearth of studies that explore how and why gig workers track themselves. To address this, we conducted 25 semi-structured interviews, revealing how gig workers self-tracking to manage accountabilities to themselves and external entities across three identities: the holistic self, the entrepreneurial self, and the platformized self. We connect our findings to neoliberalism, through which we contextualize gig workers' self-accountability and the invisible labor of self-tracking. We further discuss how self-tracking mitigates information and power asymmetries in gig work and offer design implications to support gig workers' multi-dimensional self-tracking.
Comments: Accepted to CHI 2024
Subjects: Human-Computer Interaction (cs.HC)
Cite as: arXiv:2403.19436 [cs.HC]
  (or arXiv:2403.19436v1 [cs.HC] for this version)

Submission history

From: Rie Helene (Lindy) Hernandez [view email]
[v1] Thu, 28 Mar 2024 14:04:30 GMT (247kb,D)

Link back to: arXiv, form interface, contact.