References & Citations
Computer Science > Human-Computer Interaction
Title: "At the end of the day, I am accountable": Gig Workers' Self-Tracking for Multi-Dimensional Accountability Management
(Submitted on 28 Mar 2024)
Abstract: Tracking is inherent in and central to the gig economy. Platforms track gig workers' performance through metrics such as acceptance rate and punctuality, while gig workers themselves engage in self-tracking. Although prior research has extensively examined how gig platforms track workers through metrics -- with some studies briefly acknowledging the phenomenon of self-tracking among workers -- there is a dearth of studies that explore how and why gig workers track themselves. To address this, we conducted 25 semi-structured interviews, revealing how gig workers self-tracking to manage accountabilities to themselves and external entities across three identities: the holistic self, the entrepreneurial self, and the platformized self. We connect our findings to neoliberalism, through which we contextualize gig workers' self-accountability and the invisible labor of self-tracking. We further discuss how self-tracking mitigates information and power asymmetries in gig work and offer design implications to support gig workers' multi-dimensional self-tracking.
Submission history
From: Rie Helene (Lindy) Hernandez [view email][v1] Thu, 28 Mar 2024 14:04:30 GMT (247kb,D)
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